Warranty Policy

At Securipro, we are committed to supplying professional-grade security equipment supported by clear, reliable warranty coverage. All products purchased from Securipro are protected by a manufacturer’s or supplier’s warranty, subject to the terms and conditions outlined below.

1. Warranty Coverage Overview

1.1 Three-Year Manufacturer Warranty (Selected Brands)

Unless otherwise stated, products from the following manufacturers are supplied with a 3-year manufacturer-backed warranty from the invoice date:

Hikvision
Dahua

This warranty covers manufacturing defects and hardware failures arising from normal use. Warranty service is provided directly by the manufacturer in accordance with their terms.

1.2 One-Year Warranty (All Other Brands)

All products from manufacturers not listed above are supplied with a 1-year warranty, effective from the original date of purchase.

Warranty support may be provided by the manufacturer or, where applicable, by Securipro, depending on the product and supplier arrangements.

1.3 Six-Month Limited Warranty (Restricted Items)

The following product categories are covered by a limited 6-month warranty only, regardless of brand:

Sale items
Clearance or end-of-line products
Pre-installed hard drives supplied within recorders or bundled systems

These items are clearly identified at the point of sale where applicable.

1.4 Fourteen-Day Limited Warranty (Accessories & Minor Items)

All accessories or items not explicitly covered under the warranties listed above are supplied with a 14-day limited warranty, effective from the delivery date.

This applies irrespective of manufacturer.

2. Warranty Claims & Returns Procedure

To initiate a warranty claim, customers must follow Securipro’s Returns Policy, which details:

Eligibility criteria
Claim submission process
Packaging and return requirements
Estimated processing timelines

All warranty claims are subject to inspection, testing, and validation before approval.

3. Warranty Claim Outcomes

3.1 Approved Warranty Claims

Where a warranty claim is approved, one of the following remedies will be applied, in order of priority:

3.1.1 Repair

If the fault is deemed repairable, the product will be repaired at no cost under warranty.

3.1.2 Replacement

If repair is not possible, the product will be replaced with an identical or functionally equivalent unit. Replacement units may be supplied as new, refurbished, re-certified, repaired, or rebuilt, provided they meet original performance specifications.

3.1.3 Credit or Upgrade Option

If neither repair nor replacement is possible due to stock availability, a credit equal to the original purchase value will be issued. This credit may be applied toward:

An upgraded product of similar specification, or
A new purchase from Securipro

3.2 Rejected Warranty Claims

If a claim is declined due to reasons including but not limited to misuse, accidental damage, unauthorised repair, environmental damage, or expiry of the warranty period, the item will be returned unrepaired.

The following charges will apply:

Handling Fee: £25
Return Shipping: £10 (Mainland UK)
- Non-mainland UK returns will be charged at the applicable delivery rate

Returned items will only be dispatched once all charges have been paid in full.

4. Out-of-Warranty Repair Service

Customers may request a paid, out-of-warranty repair service.

Upon request, Securipro will provide a no-obligation quotation by email, detailing:

Estimated repair cost
Expected turnaround time

No repair work will commence without written approval of the quotation.

To request a quote, please contact our support team and include your order reference and a description of the issue.

5. General Warranty Conditions

Warranty periods begin from the original invoice date
Warranty coverage applies only to manufacturing defects under normal usage
The warranty does not cover:
- Accidental or physical damage
- Improper installation
- Electrical surges or environmental damage
- Cosmetic wear and tear
- Misuse or neglect
- Unauthorised modifications or repairs
Warranty coverage does not reset or extend following repair or replacement
Valid proof of purchase is required for all claims

6. Replacement Units

Any replacement product supplied under warranty—including hard drives—may be refurbished, re-certified, repaired, or rebuilt. All replacement units are fully tested and certified to meet functional performance standards but are not guaranteed to be brand new.

7. Important Warranty Disclaimer

This warranty is not a replacement guarantee. Its purpose is to cover defects in materials or workmanship during the applicable warranty period.

Repair is the primary remedy under this warranty. Replacement will only be offered where repair is not feasible and is subject to availability. Customers should not assume that a replacement unit will be issued in all cases.

By submitting a warranty claim, the customer confirms acceptance of the terms outlined in this policy.

For further assistance or clarification regarding warranty coverage, please contact Securipro Customer Support via the contact details provided on our website.

Securipro
Professional Security. Trusted Support.

Warranty